SHIPPING METHODS
The products are sent only by the General Post Office. The orders are sent by us within 2 working days (MONDAY - FRIDAY 10:00 - 17:00) except for periods of heavy workload where orders are executed in order of priority. All orders placed on the weekend will be processed from (next) Monday if it is a working day.
When your order is delivered to the courier company, you will receive an informative e-mail with the shipment number (tracking code). With this number you have the opportunity to monitor the progress of your shipment through the e-mail address of the courier company
INSIDE THE CITY NETWORK
For delivery with delivery the next working day, the charge is € 3.20 up to 2 kg weight. For each additional kilo, the charge amounts to € 0.50.
GENERAL POST NETWORK
For delivery to land destinations of the network of General Post SA, with delivery the next working day, the charge is € 3.50 up to 2 kg weight. For each additional kilo, the charge amounts to € 0.80. (For some shipping - delivery city combinations the time can be extended to 2 working days).
For delivery to island destinations of the network of General Post SA, with delivery within 2 working days, the charge is set at € 3.60 up to 2 kg weight. For each additional kilo, the charge amounts to € 1.00.
For the areas outside the city limits of the General Post SA network, (inaccessible areas) with delivery within 1-3 working days, the charge is set at € 7.00 up to 2 kg weight. For each additional kilo, the charge amounts to € 1.50.
CASH
For each shipment with cash on delivery order, regardless of destination, the charge is set at € 3.80 up to 2 kg weight. For each additional kilo, the charge amounts to € 1.00. Maximum cash on delivery value is € 2,000 per shipment.
Please note that when you place an ORDER COD, in order for your order to be processed, we will be preceded by a phone call to the phone number you gave us, to confirm the order and that your details are real.
SAME DAY DELIVERY
For cash on delivery that is forwarded with same day delivery, the surcharge on the basic charge is € 3.70.
COLLECTION FROM STORE
You can also pick up your order from our physical store Stigmes Xaras free of charge during business days and hours.
PACKAGE LOSS
Stigmes Xaras is not considered responsible in case of delay in delivery or in case of loss of your parcel due to transport / courier. In case you do not receive within a reasonable time (up to 7 days from the delivery by us to the Courier company), Stigmes Xaras performs a check to the courier, which can take a maximum of 15 days. During this period, no refunds or shipments will be made. If there is no update within 15 days, the order is canceled, so in case you have paid by credit / debit card, direct account debit or paypal, the amount will be refunded.
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