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Terms of Use

Business ID:

Name: Koutroulis Konstantinos

Tax Identification Number: 129722843


Headquarters: AMALIADA

GEMI number: 300196272

The website is an online store selling products and services via the internet (hereinafter referred to as "online store" or "website") of the Greek sole proprietorship Koutroulis Konstantinos with the distinctive title Stigmes Charas (TIN 300196272, Tax Office Amaliada based in Amaliada (Karaiskaki and Ath. Diakou) and will be mentioned hereafter for the sake of brevity.

Website visitors who enter and trade or use the services of the online store (hereinafter referred to as "visitors" or "users" or "customers") are invited to consult the following terms and conditions applicable to the use of the website place. The actions of the users on the website, such as browsing, purchasing products and using the services of the online store imply the unconditional acceptance of these terms without exception.

If a user does not agree with these terms then he must responsibly refrain from visiting, using the website as well as from any transaction with the services of the online store.

The Company reserves the right to unilaterally modify or renew these terms and conditions of use and transactions. The Company undertakes the obligation to inform the users for any change, through the websites of the online store.

Information and products provided

The Company is committed to the validity and completeness of the information provided in the online store in terms of the identity of the Company and the services provided through the online store. In any case, the Company is not responsible and is not bound by electronic data entries that were made by mistake or have occurred unintentionally due to technical malfunctions of the website or due to force majeure. The Company has the right to correct these problems whenever it realizes their existence. In particular, the Company is not responsible for defective products and / or untrue information concerning the goods of the online store suppliers and contained therein.

Limitation of Liability

The Company does not guarantee the availability of the products displayed in the online store but is committed to informing the final consumers about their non-availability. The online store provides the content, products and services available through the website "exactly as they are". The Company is not responsible for any kind of positive, special or negative loss, which indicatively and not restrictively, divisively and / or cumulatively consists in loss of profits, data, lost profits, monetary satisfaction, etc. The visitor / user of the website may suffer or for any technical problems that may arise from the use of the online store. In any case, the Company reserves the right at any time to terminate the operation of all or part of the online store for reasons of maintenance or upgrade or for any reason.

Intellectual property rights

All content in the online store, including badges, badges, images, graphics, photos, texts, etc. are the intellectual property of the Company and are protected under the relevant provisions of Greek law, European law and international conventions or intellectual property of third parties for which the Company has received a license for its own exclusive needs and for the operation of the online store. No part of this site may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, without the prior written permission of the Commercial Store.

Obligations of users

Users of the stigmesxaras website agree that they will not use the website or its content for:

• Sending, posting, emailing or transmitting other content that is illegal, false, inaccurate, threatening, abusive, offensive, vulgar, violent, defamatory and for any reason, causes unlawful insult and harm to the company or any third party.

• Submitting, publishing, emailing or transmitting other content for which users are not entitled to transmit in accordance with the law or applicable agreements (such as inside information, property and confidential information obtained or disclosed as part of an employment relationship; or covered by confidentiality agreements).

• Sending, publishing, emailing or transmitting other content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of others.

• Sending, publishing, emailing, or otherwise transmitting any material that contains software viruses or any other code, files, or programs designed to interrupt, damage, destroy, or equip any software; or computer hardware.

• Intentional or unintentional violation of applicable law or regulations.

• Harassment in any way of privacy and the individual and social rights of others.

• Collect or store personal data about other users.

The Company reserves the exclusive right, without any prior notice, to discontinue the use of passwords to the services of the online store and / or to discontinue the distribution of its content to visitors / users who believe that they have violated these terms of use. The Company does not have any obligation towards the visitor / user for the above interruption or for any case of claim related to the above interruption.

Transaction security and personal data

The Company is committed to the protection of personal data of visitors / users of the website as well as the observance of the provisions on personal data protection (Law 2472/1997 for the protection of the individual from the processing of personal data) as applicable .

Registering a new user in the online store is optional. When registering, new users are required to fill in certain personal data on the website which are kept solely for reasons related to their transactions with the online store, the improvement of the services provided and the statistical analysis of the online store traffic. Only authorized employees have access to user and transaction information and only when necessary, e.g. for processing user orders and requests.

In particular, for the valid fulfillment of the orders of the visitors / users of the website, the online store will ask them for some basic information such as name, address, postal code, telephone and e-mail address, while in case the users wish to issue an invoice they will have to declare additional the details of the company to which it will be issued.

Registered users of the website have the right to update their personal data held by him, the right to object and correct them, as well as the right to withdraw their consent to the processing of personal data concerning them at any time in accordance with applicable law (Articles 11 to 13 of Law 2472/1997).

The passwords used to identify the users of the online store are the username (e-mail) and the secret security code (password), which provide secure access to the personal data of the users. It is possible to change these personal security details (email and password).

Registered users of the online store are solely responsible for maintaining the confidentiality and concealment of access to the website by third parties. The online store takes all appropriate measures to ensure the confidentiality of user / customer communications and transmitted information, however, does not guarantee the security of data transmitted over networks.

In case of loss or leakage of personal data, users should immediately notify the company otherwise the online store is not responsible for the use of passwords by an unauthorized person. For security reasons, the Company recommends to registered users to change their password at regular intervals as well as to avoid the use of easily traceable codes (eg date of birth).


The website may use cookies to identify users. These cookies are small text files, stored on the computer or device of each user and do not receive knowledge of personal sensitive data or files from the computer or device, while they are used only to facilitate the user's access to certain services, for marketing purposes. as well as for statistical reasons. The user can configure his computer or device not to receive cookies, either in total or on a case by case basis. In this case the user may not be able to access some of the services of the online store.

Pricing policy

The prices of the products listed in the online store are the final ones including VAT and are valid until stocks run out. The Company reserves the right to change prices without prior notice to visitors / users of the online store. Regardless of the change of prices, the visitor / user will always pay the value stated on the products at the time of placing his order.

In some product categories and / or selected products, the so-called "Web offers" apply, where the prices of the products in the online store differ from their counterparts in the physical store and apply only to purchases through the online store. The Company advises consumers to control and be aware of the difference in the prices of the Web offers in order to avoid or resolve disputes that may arise in their transactions with the store.

Product availability

The visitors / users of the website are informed about the availability of the products through the respective websites of each product in the online store. For these products, a strict order of time priority is observed in the execution of purchases / orders, including online purchases, as well as purchases made in the physical store.

The Company reserves the right to make its products available if they are not available at the time of the order. In this case, the Company reserves the right not to accept the specific order and therefore not to prepare the sale. Any payments already made will be refunded to customers without undue delay, in the same way that customers chose to pay for their order.

The availability of products available through the online store may differ from the availability of products available through the physical store. For this reason there are products that may be available for purchase from physical stores and not from the online store and vice versa.

Purchase products through the online store

Website users can browse the online store web pages using the main navigation menu always located at the top of the web pages. The products of the online store are divided into categories and subcategories in order to better navigate and find the desired products.

Users can collect the products they are interested in using the shopping cart. A product is collected by clicking the "Add to cart" button having first selected the quantity and characteristics of the product (eg color and size) where they are available. Users can add or remove products to the shopping cart until they complete their order.

To complete the order, users must log in to the website using the passwords they have if they are already registered members or by registering a new member. If they do not wish to register as members of the online store, they can proceed with their order online as regular visitors. In this case you will need to submit the form "Login as a guest" to confirm information necessary to place the order.

Users can then complete their order through simple steps where they will complete and check the billing details of the order as well as the payment and shipping methods.

In case of payment by credit card, the users upon the completion of their order will be transferred to the Piraeus Bank system for the card billing process.

After the successful completion of each order, users receive a confirmation email which details the details of their order.

Cancel orders

The visitors / users of the online store have the opportunity to cancel their order only if the item has not yet been invoiced and given for shipment by the Company. Order cancellation can be done in the following ways:

• Calling the customer service hotline of the store 2109856970

• By sending an e-mail to with the subject "Order cancellation" and indicating the code and order details.

Upon cancellation, the customer must state the exact details of his order. The cancellation does not take place unless a relevant confirmation is sent by the Company by e-mail to the customer.

In case the customer has paid the value of his approved order before the cancellation statement on his behalf, then the Company must return the value received to the customer within fourteen (14) calendar days using the same means of payment that the customer used for the initial transaction.

Product returns / Right of withdrawal

The company advises consumers when unpacking to unpack and inspect products to confirm the absence of defects. Every order that leaves the offices of the online store is thoroughly checked that it meets all specifications and that the products are in excellent condition, however there is always the possibility of error.

The customers of the online store have the right to return the products they bought within 14 days from the date of receipt. Returns will only be accepted if the products in question are returned in excellent condition, sealed, complete, unused or worn and in their original packaging. In any case, the returned products must be accompanied by the necessary legal documents and receipts.

In order to exercise the right of withdrawal, the customer of the online store must inform the Company of his decision to withdraw, by written statement, by postal letter or by sending an e-mail to The customer can also fill in the relevant withdrawal form found at and send it to the Company in the same ways as mentioned above.

In product returns the customer is charged with the shipping costs except in cases where:

• Through the fault of the online store, the order was executed incorrectly (error in invoicing or shipping) or upon delivery the item had packaging completely or for the most part damaged. In these cases the customer may not accept the receipt of the product from the beginning.

• The product is defective and if it is verified by an authorized employee of the store.

Returns of products charged by the Company will be made either by Company personnel and means of transport or through a distributor.

The refund corresponding to the products ordered by the customer is completed within 14 calendar days from the date the Company is informed of the customer's decision to withdraw. The Company is entitled to delay the refund until it receives the goods back or until the customer provides proof that he has returned the goods, whichever comes first. The Company will execute the above refund using the same means of payment that the customer used for the initial transaction unless there is an agreement between the two for something different.


The right of withdrawal does not apply in the following cases:

• Products that are not suitable for return for health reasons or for hygiene reasons such as swimwear, underwear, etc.

• Products that may deteriorate or expire soon.

• Products that are manufactured or modified individually according to the customer's specifications (eg clothes, shoes, etc.).

Website links

The hyperlinks contained in this website lead to online store pages or in some rare cases may lead the user to go to websites and websites of third party providers, companies, etc. These websites and websites are not under the control of the Company and therefore the Company is not responsible for the contents contained therein. The Company provides these links in its online store, only to facilitate the use of the online store, their use is not mandatory for the visitor / user and the fact that they are contained in the online store does not imply that the Company approves or accepts their content.


Visitors to the website can subscribe to the online store newsletter recipient lists. The content of these bulletins is the intellectual property of the Company and is therefore protected by the relevant provisions of Greek law and international conventions.

The online store is not responsible if the newsletters are not delivered to their destination, although it makes every effort with internet service providers (ISPs) to deliver them. Newsletters may end up in the recipients' Spam / Junk Email folder.

In case the user no longer wishes to receive newsletters or wishes to be deleted from the recipient lists, he can inform the Company using the contact form of the website or through the corresponding link that appears in the informative emails he receives.

The website uses a provider (3rd party company) to identify (tracking) the recipients of the newsletters. It does not provide to third parties information about the name, surname, home address or other personal data of the users of the online store.

Electronic Dispute Resolution (EAD) - Online Dispute Resolution

The ADR platform is a website which is a single point of contact for consumers and traders seeking to settle out-of-court disputes under electronic sales or service contracts between a Union resident consumer and an EU-based retailer Alternative Dispute Resolution (ADR) which has been included in the list in accordance with Article 20 (2) of Directive 2013/11 / EU.

ADR is directly linked to the competent Alternative Dispute Resolution (ADR) bodies in each country, which handle complaints. In Greece the competent bodies are:

• The Independent Authority "Consumer Ombudsman" with responsibility in all commercial sectors,

• The Banking-Investment Services Mediator with responsibility in the commercial sector of financial services

• ADR POINT IKE - Center for Alternative Dispute Resolution with responsibility in all commercial sectors with the exception of the categories explicitly mentioned in no.2 par.2 of the JMC.

• The European Institute for Conflict Resolution (E.I.ES.) with responsibility in all commercial sectors with the exception of the categories explicitly mentioned in no.2 par.2 of the JMC.

The stigmesxaras online store is fully harmonized having responded to the out-of-court settlement process of domestic and cross-border disputes in relation to the sales contracts drawn up with each of its users / customers, as described in JM 70330/2015, which includes the regulations regarding of Greek legislation, in compliance with Directive 2013/11 / EU of the European Parliament and of the Council of 21 May 2013 on the alternative settlement of consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22 / EC (EEC Directive) and the adoption of additional national measures implementing Regulation 524/2013 of the European Parliament and of the Council of 21 May 2013 on the electronic settlement of consumer disputes.

The consumer, before making an application to the ADR entity, must have previously contacted the Company and sought to resolve the dispute directly with it.

For more detailed information you can visit the official website of the ADR platform which is available in all EU languages.

Applicable Law and other terms

All the above terms and conditions hereof as well as any modification thereof are governed by Greek law. For any dispute that may arise from the use of the website, the competent courts of Athens have jurisdiction.


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